FAQ

Q: At what age can infants use pillows safely?

A: In accordance with U.S. CPSC and American Academy of Pediatrics (AAP) guidelines, infants under 12 months old should NOT use pillows to reduce the risk of suffocation and sudden infant death syndrome (SIDS). Our infant pillows are designed for toddlers aged 12 months and above, with soft, hypoallergenic materials and appropriate thickness to support safe sleep. For toddlers 1-3 years old, we recommend our mini-sized pillows; for 3+ years, our standard toddler pillows.

Q: Are your products safe for sensitive skin and free of harmful chemicals?

A: Yes. All our products meet or exceed CPSC safety standards for maternity and infant products:
  • - Pillows: Made from hypoallergenic, OEKO-TEX certified fabrics (free of lead, phthalates, and harmful dyes) with breathable filling (memory foam or organic cotton) that is gentle on sensitive skin and safe for infants/toddlers and pregnant women.
  • - Pacifiers: Crafted from 100% BPA-free, food-grade silicone or latex (latex-free options available) with no toxic additives. They are sterilized before packaging and meet CPSC choking hazard prevention standards (proper size and shape for age groups).
All products undergo third-party safety testing to ensure they are free of harmful chemicals.

Q: How to clean and maintain infant/toddler pillows and pregnancy pillows?

A: Follow these hygiene and care guidelines to ensure product safety and longevity:
  • - Infant/Toddler Pillows: Remove the pillowcase (machine washable in cold water, gentle cycle) and spot clean the pillow core with mild, baby-safe detergent. Air-dry completely before use; do not machine wash or dry the core to avoid damage and mold growth.
  • - Pregnancy Pillows: Most models have removable, machine-washable covers (cold water, gentle cycle). Spot clean the core or follow the care label for machine washing (if applicable). Air-dry or tumble dry on low heat.
  • - Pacifiers: Sterilize before first use (boil in water for 5 minutes or use a baby bottle sterilizer). Clean after each use with warm, soapy water or a pacifier cleaner. Replace pacifiers every 2-3 months or if signs of wear (cracks, tears) appear.

Q: Do you offer bulk purchase discounts for hospitals or daycare centers?

A: Yes. We offer tiered discounts for bulk orders of maternity and infant products, with additional benefits for healthcare and childcare institutions:
  • - 20-49 units: 15% off retail price + free standard shipping + complimentary hygiene kits.
  • - 50-99 units: 25% off retail price + free expedited shipping + custom packaging + bulk sterilization services for pacifiers.
  • - 100+ units: 35% off retail price + dedicated account manager + free logo printing (on pillows) + priority shipping.
Contact our wholesale team via the customer service hotline to discuss your order requirements, delivery timelines, and safety compliance needs.

Q: Can I return a product if my baby is allergic to it?

A: Yes, provided the product is unused, unopened (for pacifiers), and in its original packaging with intact hygiene seals. You must initiate the return within 30 days of delivery and provide proof of the allergy (e.g., doctor’s note, photos of the reaction). We will process a full refund (including shipping fees) and offer recommendations for hypoallergenic alternatives. Opened pacifiers or used pillows cannot be returned due to hygiene risks, even for allergies.