Return & Exchange Policy

Return & Exchange Conditions

Due to the high hygiene and safety requirements of maternity and infant products, returns and exchanges are subject to the following conditions, in compliance with U.S. Federal Trade Commission (FTC) mail-order rules and CPSC standards, and must be initiated within 30 days after you receive the goods:
- Intact & Hygienic Commodity: Unused, unopened (for pacifiers), unaltered, with original tags, labels, packaging, and hygiene seals intact. Infant/toddler pillows and pregnancy pillows must be free of stains, odors, or signs of use; pacifiers must remain in sealed, unopened packaging (to prevent contamination and ensure safety).
- Defective Commodity: With quality or safety problems (e.g., pillow fabric tearing, loose stitching, pacifier material discoloration/toxicity concerns, product not meeting CPSC safety standards), or wrong delivery (style/model/size inconsistent with the order).
- Customized Commodity: Can only be returned or exchanged if there are serious manufacturing defects (e.g., wrong embroidery, defective material, incorrect size); no return or exchange for non-quality issues (e.g., change of preference, incorrect infant age provided for size selection).

Non-returnable & Non-exchangeable Items

- Commodities that have been used, opened (pacifiers), washed, altered, or with missing tags, labels, packaging, or hygiene seals. Opened pacifiers cannot be returned under any circumstances due to hygiene risks and CPSC regulations.
- Damages caused by personal reasons (e.g., pillow stains from spills, pacifier damage from improper sterilization, pillow deformation from incorrect use).
- Final sale items (marked as "Final Sale" on the product page, typically clearance or discounted maternity/infant products), no return or exchange.
- Personalized gear with unique designs (e.g., embroidered infant names on pillows) unless defective.

Return & Exchange Process

1. Submit Application: Call the customer service hotline or submit a request via the website’s return portal, provide the order number, product problem description, and clear photo/video evidence (including defects, original packaging, and hygiene seals). The customer service will review your application within 2 business days and issue a Return Authorization (RA) Number after approval. Returns without an RA number will be rejected.
2. Return Goods: Send the goods together with tags, labels, packaging, and hygiene seals (if applicable) to the designated U.S. return address. We recommend using a trackable shipping service (e.g., USPS First-Class Mail) with hygienic packaging. For defective or wrong items, we will provide a prepaid shipping label; for personal reason returns, you will bear the shipping cost.
3. Review & Processing: After receiving the goods, we will conduct a detailed quality and hygiene inspection (including safety testing for pacifiers, material checks for pillows) within 3 working days, adhering to CPSC standards.
  • Quality/Safety Problems/Wrong Delivery: After passing the inspection, we will process the return or exchange for you. For returns, we will refund the full amount (including original shipping fees); for exchanges, we will ship the replacement item within 2 business days.
  • Return/Exchange for Personal Reasons: After passing the inspection (and confirming hygiene standards), we will process the return or exchange for you. A 15% restocking fee will be deducted from the refund amount (to cover hygiene testing, cleaning, and repackaging of eligible products), and shipping costs are non-refundable.
4. Complete Return & Exchange:
  • Refund: The refund will be returned to your original payment method within 3-5 business days after inspection.
  • Exchange: We will send the replaced goods to you via standard shipping free of charge; expedited shipping is available at an additional cost for urgent needs (e.g., upcoming due dates).